State Farm® Insurance Agent Justin McCain

"Had a policy with state farm through this office for several years when my policy was suddenly terminated which caused my insurance to lapse and resulting fees to accumulate. Issue was made even worse by the fact that I could never speak to the same person twice to explain the issue. When I called to ask for documentation to provide the DMV about the situation, the person I spoke with was absolutely no help and didn't even try to work with me. Ended up switching to Progressive with a lower monthly rate at the same coverage level and couldn't be happier. Would not recommend State Farm ever again."

"I’d give zero stars if I could. Last year I was in a wreck (swerved to miss a deer & ran into a huge rock) & was completely screwed over by this company. I was informed they had set up my auto insurance with my ‘motorcycle insurance’ by accident & didn’t have the right deductible & no rental insurance on my car & even tho it was their mistake, they wouldn’t make it right! It took 2 months to get my car back (it was stored for a month because they wouldn’t send someone to assess the car so I finally had to send pictures) the while I paid $120 a week for my car pmt & then I had to pay for the rental cars! I don’t have a credit card so I had to go through Turo app & was paying around $300 every 3 days! Then to top it off, the car should have been totaled. I owed $15,000 & it wasn’t worth but $6,000 & the pmt to fix it was over $6,000! They never checked out the body shop or if the car was being fixed properly (it wasn’t) & the Body Shop guy ended up getting paid for work He did not do. He should’ve been charged with insurance fraud. Not even a week after I got the car back, the sway bar went through my front rim coming down a mountain, and I ended up having to pay out-of-pocket to get that fixed. Then he never sent it to Nissan to have the traction control. Checked out. The car should’ve been totaled and I had gap insurance on it so it would’ve been paid off and I could’ve gotten me a new car. I went without a car for nine months until I could buy another one with cash after letting that one go back and being repossessed and going against my credit because I couldn’t keep driving a car and paying $460 a month payment for a vehicle that I couldn’t drive. State farm is the worst insurance company I’ve ever experienced in my entire life and I would not recommend them. They should’ve made it right from the start when the insurance agent told me that he had accidentally went with my motorcycle insurance instead of my car insurance when I switched over to State Farm. I’m still contemplating if I should file a lawsuit or not."

"Best experience of customer service from a insurance agency I've ever had. Austin, the rep at this office was knowledgeable and personable. If he didn't know the answer to a question I asked he'd research it and call me back instead of making up an answer. I'm hoping this type of great service continues on."

"State Farm is the best insurance company! This location specifically is who I've been blessed to have. They all are ALWAYS helpful and really do look out for your well-being. Like many, I've had financial things happen to where I needed a little wiggle room with my payments. They are always understanding and are never judgmental. I'm super grateful the folks here are my agents!! Definitely recommend this location to all state farm-ians! lol! xo"

"All of the Representatives I have spoken with at this office are so wonderful and helpful. They have a calm about them. I'm especially pleased with Jesse Dyer. He worked out everything in less than 5 minutes. Fast and reliable!! My kind of business!!! Thank you so much."

"Krista is the worse insurance agent I’ve ever had to deal with she literally knows nothing about nothing if you ask her a question and she doesn’t know the answer she’ll just make up something wether it makes sense or not and then will give you an attitude when you question her about the incorrect information she’s giving I had to call later on to speak with someone else who knows what they’re talking about my insurance started off low and then went up by $200 and no one could tell me why until I threatened to switch we also had a payment issue she called and told me I was 4 months behind I let her know that if I was four months behind that they would’ve canceled my policy after a week of non payment so I don’t understand how you can claim I’m four months behind I had to print out my bank statements for the months she claimed I was missing and send them to the office everyone else in the office is amazing it’s just this one bad apple that ruined my experience"